Subscription & support access

Your subscription

Settings → Subscription (owners) shows:

• Your plan and the modules it includes
• Usage against your limits — users, file storage, companies and branches
• Add-ons you’ve bought (extra users or branches) and their prices
• Your payments and paid-until date

Adding a user, company or branch beyond your plan is refused with an upgrade your plan message. Modules outside your plan don’t appear in the menus. To change your plan, contact us.

Renewal and late payment

• You get reminders 7 days and 1 day before your paid-until date.
• After that date you keep full access for the grace days (7 by default).
• Then the workspace becomes read-only for 14 days — you can still look and export, not change.
• After that it is put on hold.

Recording your payment brings you straight back. Banners at the top of the app tell you which stage you’re in.

Support access

The HashBook team can’t see your data — only account information such as your plan and counts of users. If you want us to look at something:

1. Owner: Settings → Support access.
2. Choose Look only or Look and make changes, and for how long (1 hour to 7 days).
3. Tell us at [email protected].

While we’re in, a banner shows support mode, the owners get an email when it starts and ends, and everything we do is in your audit log. You can end it at any time. Even with Look and make changes, support can’t touch users, roles, two-step settings, support access or anyone’s personal cash book.